Please read all these Terms and Conditions.
These terms (our "Terms") are a legal agreement between you and Lovestetic ("Lovestetic", "we", "us" or "our"). When you use our website, our app or our services, you’re agreeing to these Terms and to any policies we link to. Lovestetic.uk is a private company registered in England.
Application
Use of our site and app
Our Terms govern how you use our website, our app and the services we offer (the "Services"). By using any of them, you agree to follow these Terms. If you don’t agree, please don’t make a booking or buy a gift card through Lovestetic.
Personal data
To provide the Services, we need to collect and use some of your personal data. Before booking or buying through us, please read our privacy policy.
Consumer information
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require us to give you certain key information so your contract with us is binding. You’ll find that information here and in the email we send to confirm any booking with an independent professional or any product purchase.
Eligible use
You confirm you’re at least 18 and have the legal capacity to agree to these Terms. The Services are for individuals only. For corporate bookings or purchases, contact us info@lovestetic.uk or via online chat.
Defined terms we use
• Independent professionals – self employed professionals who provide services you book through Lovestetic
• Third party partners – independent businesses that provide services through the Lovestetic platform
• Third party partner professionals – people engaged by third party partners to deliver those services
What we do (and what we don’t)
Lovestetic provides a booking and purchase service. Through our site and app you can:
• Book professional services carried out by independent professionals ("professional services")
• Book third party partner services carried out by third party partner professionals ("third party partner services")
• Buy gift cards to use for bookings with independent professionals
Lovestetic acts as a commercial agent for independent professionals, third party partners and retailers. That means we handle bookings, accept orders and collect payment for them. We don’t provide the professional services, third party partner services or products ourselves. It is the independent professionals and third-party partners who are legally responsible for providing the services to you.
The contract for professional services, third party partner services or products is between you and the independent professional, third party partner or retailer. They’re responsible for delivering what you’ve booked or bought. Lovestetic remains responsible for our own obligations under these Terms and is your point of contact for customer service.
You can reach us info@lovestetic.uk or via online chat. We can also act as intermediary to help resolve issues between you and an independent professional or a third party partner.
Agreements for services and products
Professional services
When you book a professional service through us, that service is provided under the independent professional’s own terms and conditions ("independent professional terms"). Lovestetic isn’t a party to those terms. Ask the independent professional for a copy if you need one.
Third party partner services
When you book a third party partner service through us, that service is provided under the third party partner’s terms and conditions ("third party partner terms"). You’ll be shown these terms at checkout and asked to accept them. Lovestetic isn’t a party to those terms.
Booking and purchase process
Booking professional services
• You can book via our site or app by choosing an independent professional.
• You’ll enter payment details at checkout and pay when you book. Full payment of the treatment fee is due at that time.
• The treatment fee belongs to the independent professional. We collect it (or arrange for a third party to collect it) as their agent. Once we receive full payment, your debt to that independent professional is discharged.
• We’re appointed by independent professionals as their commercial agent, to conclude bookings on their behalf. After we accept your booking on their behalf, we’ll email you to confirm your appointment.
By making a booking, you’re responsible for:
• Paying the applicable treatment fee
• Making sure the professional has access to your designated premises with a suitable space and appropriate facilities (including adequate lighting and heating)
• Ensuring the professional’s health and safety while at your premises
Booking third party partner services
• You can book through our site or app by choosing a third party partner professional.
• You’ll enter payment details at checkout and pay when you book. Full payment of the treatment fee is due at that time.
• The treatment fee belongs to the third party partner. We collect it as their agent. When we receive full payment, your debt to the third party partner is discharged.
• We’re appointed by third party partners to conclude bookings on their behalf. After we accept your booking on their behalf, we’ll email you to confirm your appointment.
By making a booking, you’re responsible for:
• Paying the applicable treatment fee
• Making sure the third party partner professional has access to your designated premises with a suitable space and appropriate facilities (including adequate lighting and heating)
• Ensuring the third party partner professional’s health and safety while at your premises
Payment
• All treatment fees and product fees are payable through our site, our app or by phone.
• We collect treatment fees for independent professionals and third party partners, and product fees for retailers. Our receipt of your payment as agent discharges your debt to them.
• We use encrypted secure payment mechanisms and take reasonable steps to keep your payment information secure. Unless we’re negligent, we’re not responsible for losses if a third party gets unauthorised access to information you give us.
• Card payments must be authorised by your card issuer. We may use extra security steps such as Verified by Visa where applicable.
• By booking or buying you agree to provide complete and accurate billing and payment information.
Vouchers and credits
• Lovestetic vouchers and credits expire 12 months from issue unless a specific expiry date is stated in writing for a promotion.
• Vouchers and credits are non refundable and can’t be exchanged for cash or currency.
• For vouchers or credits issued free of charge, we may void them in part or in full at any time, for any reason and without notice.
Gift cards
You can buy Lovestetic gift cards through our website or app. Gift cards can be sent digitally or, if available, as a physical card by post.
Validity
Gift cards are valid for 12 months from the date of purchase unless a different expiry date is clearly stated.
Using your gift card
Gift cards can be redeemed against bookings made with independent professionals through the Lovestetic app or website. They can’t be used for third-party partner services. Gift cards can’t be exchanged for cash or transferred to another account once redeemed.
Cancellations and refunds
If you buy a digital or physical gift card online, you have 14 days from the day after purchase to cancel and receive a full refund, as long as the card hasn’t been redeemed.
To cancel, contact our support team an info@lovestetic.uk with your order details.
Delivery
Digital gift cards are delivered by email as soon as your payment is confirmed. Physical gift cards, if available, are posted to the address you provide at checkout. We’re not responsible for delays or non-delivery caused by incorrect information supplied at purchase.
Prices
All fees and charges include VAT where applicable unless stated otherwise.
Professional services
• Treatment prices vary and may change over time. The price you pay (the treatment fee) is the price in force when you book.
• Full details are shown in our site and app. Price changes won’t affect bookings you’ve already made.
Third party partner services
• Third party partner treatment prices vary and may change over time. The price you pay is the price in force when you book.
Full details are shown in our site and app. Price changes won’t affect bookings you’ve already made.
Your responsibilities
Provide complete and accurate information when booking or buying. If you don’t, it may result in rejection or cancellation of your booking, inability to provide the service, or issues with product delivery. In those cases, our cancellation and refund policy applies.
Cancellations and refunds
Professional services
Cancellation and Termination
• In the event of the Provider cancelling the Appointment the Appointment Fee will be refundable. Furthermore, you agree that if a Provider wishes to cancel an Appointment they may do so through us and our Website.
• The Appointment Fee will be refunded to you via your original method of payment as follows
• 100% of the Appointment fee will be refunded if you cancel an Appointment twenty-four or more hours prior to the start time of the appointment; or
• 50% of the Appointment fee will be refunded if you cancel an Appointment twenty-four to twelve hours prior to the start time of the Appointment.
• If you cancel with less than twelve hours’ notice or fail to attend the appointment you will be charged in full, as if you had attended.
• If you make a last minute bookings (i.e. with less than 12 hours between the the time of booking and appointment start time) you will have 10 minutes to amend the booking free of charge and after that usual cancellation terms apply.
For the avoidance of doubt, it is the Provider’s responsibility to make any refund you are entitled to under clause 5 if these Terms (Complaints and Disputes).
Platform means Lovesteic’s software platform and application which can be accessed from both the web application (accessible at the URL https://www.lovesteic.uk/ – the Site) and our Mobile App “Lovesteic” (accessible from Apple iOS and Google Android – the App) which enables individuals to find appropriate beauty Therapists to perform Therapist Services for them and consisting of the domain name www.lovestetic.uk (and all other domain names from which the Web App can be accessed); the Features; the content offered from and generated by the App (including all text, information, data, software, executable code, images, audio or video material in whatever medium or form); the App’s look and feel, graphic user interface and functionality; and, the software (including any algorithm) (in object code and source code format) that powers both the Web App and the Mobile App and that is used to provide the content on it (including any error corrections, updates, upgrades, modifications and enhancements to it made by us);
Platform Services means provision of the Site or App by Lovestetic for the purpose of facilitating Bookings of Therapist Services, effecting introductions of Clients to Therapists and the collection of payment for Bookings together with ancillary services related thereto, but expressly excluding the provision of Therapist Services;
Extensions and delays (professional services)
If you want to extend your booked time, the independent professional will try to help if available. Extra time is charged in line with treatment prices ("extra time charges"). We collect extra time charges as agent of the professional.
If you’re more than 10 minutes late starting at your premises, then unless the professional agrees otherwise:
• They may end the service at the originally agreed time without reducing the price, or
• If you both agree to continue for the full time, you must pay in advance for the extra time at the rates set out in the treatment prices
Lovestetic acts only as an introducer
We introduce people seeking professional services to independent professionals. While we assess professionals who join the platform, we don’t guarantee their reliability, quality or suitability. Use your judgment and take reasonable care with personal safety, details and property when dealing with anyone you don’t know.
You can also book services provided by professionals who work with our third-party partners. While we perform some due diligence on third party partners, we don’t guarantee the reliability, quality or suitability of third party partner professionals or services. Again, use your judgment and take reasonable care.
Prohibited use
Use the Services only to enquire about or book services or buy products as described here. You must not:
• Engage in inappropriate behaviour including illicit or sexually suggestive remarks, sexual advances, drug use or excessive drinking
• Restrict or inhibit another user from using the Services
• Infringe privacy, property or other civil rights
• Harass, abuse, threaten or otherwise violate the rights of professionals, Lovestetic or others
• Harvest, data mine or collect information about others without consent
• Use technology or other means to access our network, unauthorised content or non public spaces
• Introduce viruses or harmful code or attempt to damage, disable or impair our site, app, servers or networks
• Engage in or encourage unlawful conduct or breach these Terms
Breaches may lead to suspension or termination of access. We may report suspicious behaviour to law enforcement.
Promo codes and referrals
From time to time we offer promotional and referral codes ("codes") that can be redeemed against services or products. Codes:
• are valid only for the period shown with them
• have no cash value
• are for personal, non commercial use; you can share your unique code with personal connections where you’re the primary content owner
• must not be duplicated, sold, transferred, distributed or published online, including on coupon sites
• must not be promoted via search engines or discount websites or forums
• can’t be exchanged for cash
• can be used once and only one code per person
• may have specific terms which you must follow (including expiry dates)
Referral codes allow you to refer friends and family and may reduce treatment or product fees. Referral codes are limited to 25 referrals per user.
To request more, email info@lovestetic.uk and we may extend the limit at our discretion. Discounts can’t be used with other offers. We may change, suspend or end promo or referral offers at any time and may remove them from your account, including for misuse.
Intellectual property
Lovesteic, the Lovestetic logo, our brand and all related intellectual property, trademarks, service marks, graphics and logos used with the site, app or Services belong to us or our licensors and are protected by law. These Terms don’t grant you any rights in the site, app, Services or their content. All rights are reserved.
Disclaimer and limits of liability
We introduce people seeking professional services to independent professionals. We’re not liable or responsible for fulfilling bookings or the performance of independent professionals. We help as an intermediary with disputes and complaints as described above.
The Services and any content on our site or app (including content about third party partner services and professionals) are for general information only. We’re not a healthcare provider and we don’t provide medical advice or treatment. References to “treatment” or “therapy” don’t mean medical treatment. If you have a medical issue, speak to a qualified medical professional.
We don’t guarantee our site, app or Services are fit for your purpose, error free, timely, reliable, entirely secure, virus free or always available. We don’t guarantee particular results or outcomes.
Nothing in these Terms excludes or limits any warranty implied by law where it would be unlawful to do so, and nothing excludes or limits liability for death or personal injury caused by Lovesteic’s negligence, fraud or fraudulent misrepresentation, or any matter where exclusion or limitation would be unlawful.
We are not liable or responsible for errors in or failure to provide the Services caused by your errors or incomplete or inaccurate information.
While we try to keep the Services available, we don’t guarantee continuous or uninterrupted access and may suspend or stop parts or all of the Services at any time.
Use of the site, app and Services is on an “as is” and “as available” basis. To the maximum extent permitted by law, we’re not liable for any direct, indirect, punitive, incidental, special or consequential damages, including loss of use, data, revenue, goodwill or anticipated savings, arising from or connected to your use of or inability to use the site or Services.
Indemnity
You agree to defend and indemnify us against any claims, demands, losses, damages, fines, penalties and costs (including reasonable legal and accounting fees) that arise from your use or misuse of the Services or your breach of these Terms.
Changes and termination
We may change these Terms or end your use of the Services by giving you notice. If you don’t agree to changes, stop using the Services. We may also change, suspend or discontinue features or parts of the Services at any time for any reason.
Severability
If any part of these Terms is found to be invalid, the rest will remain in force.
Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. You agree the courts of England will have exclusive jurisdiction over any claim or dispute arising from these Terms.
Contact us
For legal enquiries, email info@lovestetic.uk.
For customer support, email info@lovesteic.uk or contact us via online chat.
